Problem

Staff were spending weeks gathering and organizing bids for hospital supplies, which was repetitive, time consuming, and a waste of resources. Staff needed to analyze the final bids to determine the best offers, but the set up was wasting their time.

Solution

Built an end-to-end solution to allowing staff to define supply categories and bid dates, and collect and organize bids from suppliers. The system flagged potential errors and and sorted bids, ready for staff to analyze.

Success metrics:
Staff could request bids and identify errors in hours instead of weeks.

Responsibilities

• Interviewed users

• Contextual inquiries

• Created mental models

• Design software

• User tested and iterated on solutions

• Worked with project managers, developers and QA to incrementally build solutions in order to build most important features first, and roll out other "nice-to-have" features